What happens if a chatbot doesn’t know the answer? If a chatbot doesn’t know the answer, the user is redirected to a real agent or a web place where he/she can find the answer. By editor|2021-06-15T10:24:18+00:00June 26, 2020|0 Comments Share This Story, Choose Your Platform! FacebookLinkedInWhatsAppTumblrPinterestVkXingEmail About the Author: editor